Sportzy FAQ — Answers to Your Questions
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No. Under Sportzy's policy, each person is permitted to hold only one account. If multiple accounts are detected, all of them will be closed and their balances may be forfeited. This policy is strictly enforced to maintain a fair betting environment for everyone.

KYC (Know Your Customer) verification is required to make withdrawals. Go to Account Settings and upload a photo of your National ID or passport. Verification is usually completed within 24 hours. It's a one-time process, and once done, withdrawals become much faster.

Yes. Contact support or close your account yourself through Account Settings. Be sure to withdraw any remaining balance first. You can also opt for self-exclusion or a cooling-off period as part of responsible gaming.

Yes, it can be changed through support. However, identity verification is required and may take 24–48 hours for security reasons. Email us directly at support@sportzy.bet.

Entering the wrong password multiple times will temporarily lock your account for 30 minutes — this is a security measure. Wait 30 minutes or use the "Forgot Password?" option. If you're still having trouble, our support team is available via live chat.

You must be at least 18 years old. Sportzy is strictly for adults. Age is verified during KYC. Any account found to belong to someone under 18 will be permanently closed.

Log in and go to the "My Profile" section. From there you can upload a photo, update your name, and edit other details. Some changes may require verification.

With KYC verification complete, withdrawals to bKash, Nagad, and Rocket typically arrive within 5 minutes. Bank transfers may take 2–4 hours. Without KYC, the first withdrawal may take a little longer, but generally no more than 24 hours.

The minimum deposit on Sportzy is just ৳500 — one of the lowest thresholds in the Bangladesh market. You can start betting with a small amount and build up your experience gradually.

Sportzy does not charge any deposit fees. Withdrawals are also generally free on Sportzy's end. However, your mobile banking provider (such as bKash or Nagad) may apply their own transfer charges.

Sportzy currently supports: bKash, Nagad, Rocket, bank transfer, credit cards, and debit cards. Deposits and withdrawals via mobile banking are processed instantly.

Regular members can withdraw up to ৳50,000 per day. VIP members enjoy a higher limit. For large winnings, contact support to arrange a special withdrawal.

Wait 15 minutes first — network delays can sometimes slow things down. If the funds still haven't arrived, contact support with your transaction ID and a screenshot. Issues are typically resolved within 2 hours.

Contact support right away. Sportzy will do everything possible to help, but full recovery cannot be guaranteed once funds have gone through a mobile banking channel. Always double-check the number before making a withdrawal.

Yes. A withdrawal request is first marked as "Pending" and moves to "Processing" once verified. bKash/Nagad transfers are usually completed within 1–5 minutes. It may take a little longer if KYC is incomplete or the amount is large.

When you register on Sportzy, a ৳500 free bet is automatically credited to your bonus wallet. You'll receive it as soon as OTP verification is complete. Your first deposit also unlocks a 100% matching bonus.

Yes. Bonuses cannot be withdrawn directly — you must first wager a specified amount (the rollover requirement). A 10x rollover typically applies to the welcome bonus. Learn more on the Bonus page See it here.

Yes. With Sportzy's Daily Loyalty Program, you earn a small bonus every time you log in. Log in for 7 consecutive days and unlock even bigger rewards. These bonuses accumulate and can be used for future bets.

Yes! Through Sportzy's referral program, you earn a bonus when a friend registers using your referral code. An additional bonus is added when they make their first deposit. Find your referral code in Account Settings.

Each bonus has its own validity period. Welcome bonuses are generally valid for 30 days, while daily bonuses last 24 hours. You can check the expiry in your bonus wallet. Make sure to use them before they expire.

Any winnings from bets placed with bonus funds are credited as real money and can be withdrawn. Only the original bonus amount cannot be withdrawn until the rollover requirement has been met.

With the weekly cashback offer, you get a portion of your losses back. Typically, 5–10% of your total weekly losses is added to your bonus wallet as a cashback bonus, which you can then use for further betting.

Log in → Go to the "Live Betting" section → Select an ongoing match → Enter your stake in the bet slip → Confirm. Odds change fast in live betting, so act quickly.

Bet on 30+ sports including cricket, football, tennis, badminton, kabaddi, basketball, volleyball, and hockey. Special odds are available for Bangladesh matches and the IPL.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded. In certain special cases, contacting support may result in a review.

Odds of 1.85 mean that a ৳100 bet returns ৳185 if you win (your original ৳100 + ৳85 profit). The higher the odds, the lower the probability — but the bigger the payout. Formula: Stake × Odds = Total Return.

Yes! On Sportzy, you can place bets on multiple matches at the same time as a multi-bet or parlay. If all your selections win, you'll receive a combined payout at the accumulated odds. Simply add multiple selections to your bet slip and the option will appear.

If a match is cancelled or abandoned, all bets are fully refunded. Matches completed via the D/L method are settled according to that result. Learn more Terms & Conditionsis available here.

Maximum limits vary by event and match. Generally, you can place up to ৳50,000 on a single bet. For higher limits, check the High Roller section.

Log in and go to the "My Bets" or "Betting History" section. You'll find full details of all your bets — date, stake, odds, and result. Use the filters to search by specific date or sport.

On the login page, click "Forgot Password?" → Enter your mobile number or email → An OTP will be sent → Verify with the OTP → Set a new password. The entire process takes under 3 minutes.

Go to Account Settings → Security → Enable "Two-Factor Authentication". An OTP will be sent to your mobile number, and you'll need it every time you log in. This is the strongest protection for your account.

Act immediately: 1) Change your password, 2) Log out of all devices, 3) Notify support. Sportzy will temporarily lock your account, investigate the issue, and secure your funds if necessary.

No. Sportzy never sells your personal information to third parties. Your data is used solely where required by law or to process payments. Learn more Privacy Policy See it here.

Yes. If a login attempt is made from a new device or an unfamiliar IP address, you'll receive an SMS alert on your registered mobile number. If you get an alert but didn't log in — change your password immediately.

As part of responsible gaming, Sportzy offers a cooling-off period and self-exclusion option. Go to Account Settings → Responsible Gaming to take a break ranging from 1 day to 6 months. Learn more Responsible Gaming page See it here.

Look for the padlock icon and "https://" in your browser's address bar. Sportzy uses 256-bit SSL encryption. The URL will always be sportzy.bet — if you see any other domain, it's a fake site.

The Sportzy app is available directly from our Download Page from our site. On Android, download the APK file and install it (allow installation from unknown sources when prompted). For iOS, it is available via TestFlight.

Yes, nearly all features are available on both. The app even offers a few extras — biometric login, push notifications, and app-exclusive bonuses. Overall, the app delivers a smoother betting experience.

First, close the app and reopen it. If that doesn't help, restart your phone. Check whether an app update is available and make sure you're on the latest version. If the problem persists, send a screenshot to support.

When you open the app, you'll get a notification to update automatically if a new version is available. Or Download Page to download the latest version. Simply install it over your existing APK — no need to uninstall first.

The Sportzy app is approximately 45–60 MB — a lightweight app that delivers a full betting experience without taking up much storage. A 3G connection or faster is all you need to run it smoothly.

Yes. The Sportzy app provides real-time live scores and statistics. Live streaming is also available for selected events (requires an active balance).

Go to your phone's settings and enable notification permissions for the Sportzy app. You can also go to Settings → Notifications within the app to choose your preferred alerts. Make sure "Do Not Disturb" mode is turned off.